Vivial Review: A Comprehensive Look at Their Marketing Services

Introduction

Vivial is a marketing technology (martech) company that provides businesses with tools to enhance customer engagement, improve online visibility, and streamline digital marketing efforts. Their services include:

• Social media management
• SEO (Search Engine Optimization)
• Online listing and review management
• Content marketing and digital advertising
• Mobile-friendly website development

Vivial promises turn-key solutions backed by an on-demand service team, helping businesses optimize their marketing strategies. But does it deliver? Based on real customer experiences, we’ll break down the pros, cons, and overall effectiveness of Vivial’s services.

Pros of Vivial: What Customers Love

1. Strong SEO and Online Visibility Improvements

Many customers reported significant improvements in search rankings after partnering with Vivial. One business owner shared:

"Our business moved from page 3 to the front page when googling. We’ve had clients say they found us through Vivial’s work."

Another client in Hawaii noted:

"My rankings and exposure online increased. Nearly all my business comes from the internet, and Vivial helped solidify my web presence."

2. Responsive and Knowledgeable Account Managers

Several reviewers praised specific account managers for their professionalism and support:

"Linda Royal is excellent—she explains everything clearly and ensures quick updates."
"Tricia provides personal attention and makes me feel like a valued client."

3. Cost-Effective Marketing Solutions

Compared to hiring individual freelancers or agencies, Vivial offers competitive pricing:

"They provide SEO at about $50 per hour, whereas we’d normally pay $125 per hour elsewhere."

4. User-Friendly Dashboard and Reporting

Clients appreciated the transparency and analytics provided:

"Their dashboard lets me track what’s working. I’m not analytical, but Vivial helps me understand key metrics."

Cons of Vivial: Where It Falls Short

1. Poor Project Management & Slow Updates

Several customers reported frustrating delays and disorganization:

"It took 90 days for them to update two words on my website. They blamed the hosting provider, wasting a week."
"PMs were impossible to reach. No support after signing the contract."

2. Misleading Contract Terms

Some users felt trapped in agreements:

"They locked me into a 6-month contract but provided no service. After $12,000 spent, I had one lead."
"Cancellation was a nightmare—they kept billing me even after I requested termination."

3. Inconsistent Content Quality

While some praised Vivial’s work, others found issues with blog writing and keyword strategy:

"I had to edit every blog post they sent. They didn’t research keywords—I had to provide them."

4. Hit-or-Miss Customer Support

Experiences varied widely:

"Some reps were fantastic (like Becky Van Dyne), but others ignored emails and calls."

Final Verdict: Is Vivial Worth It?

Who Should Use Vivial?

✅ Small businesses needing an all-in-one marketing solution
✅ Companies that want hands-on account management
✅ **Those looking for affordable SEO and digital ads

Who Should Avoid Vivial?

❌ Businesses needing fast, flexible contracts (beware of cancellation fees)
❌ Those expecting flawless execution without oversight (some clients had to micromanage)
❌ Companies with strict content standards (editing may be required)

The Bottom Line

Vivial has strong SEO capabilities and dedicated account managers, but inconsistent execution and contract issues are major drawbacks. If you stay engaged and monitor their work closely, it can be a valuable partner—otherwise, proceed with caution.

Rating: ★★★☆☆ (3/5) – Mixed results, depends on your rep and involvement.