US Marketing Source Review: A Critical Look at Their Services

Introduction

US Marketing Source is a marketing agency based in Edwardsville, IL, specializing in data mining, contact management, and direct mail/email marketing campaigns for small to medium-sized businesses. They claim to offer customized marketing solutions tailored to each client's needs. However, customer experiences suggest significant shortcomings in communication, professionalism, and service delivery.

Pros and Cons Based on Customer Feedback

Communication and Responsiveness

Cons:

• Ignored Client Follow-Ups – Multiple customers report that US Marketing Source failed to return calls or respond to emails, leaving them frustrated and without updates.
• Unprofessional Behavior – One reviewer stated, "They were unprofessional. Nothing impressive. Asked for a refund."
• Lack of Transparency – Clients felt abandoned, with no clear communication on project status or next steps.

Service Quality and Reliability

Cons:

• Unfulfilled Promises – A customer mentioned, "Terrible. Not completed," indicating that the company did not deliver on its commitments.
• No Follow-Through – Another review noted, "No and no. They never returned our calls," highlighting a pattern of neglect.
• Poor Problem Resolution – When issues arose, clients felt dismissed rather than assisted.

Customer Support and Refund Policy

Cons:

• Refund Requests Ignored – One dissatisfied client explicitly stated they "asked for a refund" but received no resolution.
• No Accountability – There was no effort to rectify mistakes or improve the service experience.

Overall Client Experience

Cons:

• Complete Dissatisfaction – A reviewer summed it up: "Everything" needed improvement, suggesting a systemic failure in service quality.
• No Positive Feedback Found – Unlike many companies with mixed reviews, US Marketing Source’s feedback was overwhelmingly negative.

Conclusion

Based on customer experiences, US Marketing Source fails to meet basic expectations in communication, professionalism, and service delivery. Clients report unresponsiveness, incomplete work, and a lack of accountability when problems arise.

Final Verdict: Avoid

If you’re looking for a reliable marketing partner, the consistent negative feedback suggests that US Marketing Source is not a trustworthy option. Businesses should explore alternatives with proven track records in customer satisfaction and project execution.