TopLine Media Group Review: A Hands-On Digital Marketing Partner

TopLine Media Group is a full-service digital marketing agency that brings big-business expertise to companies of all sizes. With experience working for major agencies like Fitzco/McCann Erickson and Definition6, as well as clients such as Intercontinental Hotels & Resorts and Mitsubishi Electric, TopLine offers high-level strategy without the typical agency overhead. Their services include Google Ads, Analytics, Looker Studio reporting, and PPC management—all delivered with a hands-on, partnership-driven approach.

Pros: What Customers Love About TopLine Media Group

1. Exceptional Communication & Responsiveness

Clients consistently praise TopLine for their clear, frequent, and flexible communication. The team uses a mix of email, Loom videos (for quick explanations), and virtual meetings to ensure clients stay informed without unnecessary delays.

"TopLine provides very hands-on project management. Communication was always excellent, and the team was readily available to meet."

"They have always been on time and within budget. They are very responsive."

2. Partnership Mentality (Not Just a Vendor)

Unlike agencies that feel transactional, TopLine operates as an extension of their clients' teams. They use inclusive language ("we," "our") and take a vested interest in client success.

"They strategize with us to give us the best outcome. They allow us to be as hands-on or hands-off as we want."

"Their team is a pleasure to partner with! And, they are just that—partners!"

3. Educational Approach (They Teach, Not Just Execute)

Clients new to digital marketing appreciate how TopLine breaks down complex concepts (like Google Analytics) into digestible insights.

"They provided short Loom videos to help me understand what I was looking at, how to read analytics—they not only did the work, they ensured I understood the work."

4. Proven Results: Lower Costs, Higher Conversions

Several clients reported reduced PPC costs, increased traffic, and improved ROI thanks to TopLine’s optimizations.

"We've not only experienced heightened exposure but also witnessed a substantial reduction in PPC costs. Additionally, our turnover rate has seen a noteworthy increase."

"The inquiries for our business result exclusively from the work they do for us."

5. Long-Term Reliability (15+ Year Client Relationships)

TopLine fosters long-term trust, with some clients relying on them for over a decade.

"I have relied on them for over 15 years."

"Brooks and his team make us feel like they put our work first."

Cons: Areas for Improvement

1. Limited Gender Diversity in Client-Facing Roles

One client noted that their female-dominated audience might benefit from more female strategists on the team.

"We only had the opportunity to work with male team members at Topline. I think it would have been useful to engage with more female members."

2. No Major Complaints—But Perfection Is Hard

While most clients had zero complaints, a few mentioned minor preferences (e.g., more in-person meetings). However, these were rare and didn’t impact satisfaction.

"Are there any areas for improvement? No."

Final Verdict: Is TopLine Media Group Worth It?

✅ Best For: Businesses that want agency expertise without corporate bureaucracy, transparent communication, and a true partnership (not just a vendor).

❌ Not Ideal For: Companies seeking ultra-cheap services or those who prefer large, impersonal agencies.

The Bottom Line:

TopLine Media Group delivers highly responsive, educational, and results-driven digital marketing services. Their long-term client relationships and hands-on approach set them apart from typical agencies. While a more diverse team could enhance perspective for certain niches, their consistent excellence makes them a top choice for businesses serious about growth.

Rating: ★★★★★ (4.9/5)