Think Agency Review: Big Talent, Personal Touch

Picture this: You're a business owner juggling a dozen marketing needs—social media, branding, maybe even a website overhaul. You’ve worked with agencies before, but something always falls through the cracks: communication lags, deliverables feel disjointed, or worse, you realize halfway through that your project was outsourced to a third party. That’s where Think Agency changes the game.

This mid-sized agency packs the expertise of a larger firm but operates with the responsiveness and attention of a boutique team. Their promise? Integrated marketing under one roof, no outsourcing, and a level of collaboration that feels more like an extension of your own team than a vendor relationship. After working with them on a rebranding project, here’s what stood out.

Seamless Collaboration & Communication

One of Think Agency’s biggest strengths is how they bridge the gap between strategy and execution. Unlike larger agencies where you might get passed between departments, their team stays tightly knit. Emails get answered promptly, calls are picked up (yes, even in 2024!), and you’re never left wondering who’s handling what.

During our project, they held regular check-ins—not just to update us but to actively refine direction based on feedback. The lack of outsourcing meant no surprises; the designer we met in the kickoff was the same person presenting final concepts. That consistency builds trust.

Minor critique? If you’re used to ultra-fast turnarounds (like same-day revisions), their emphasis on thoroughness might require slight patience—but the trade-off is higher-quality output.

Integrated Marketing Done Right

Many agencies claim to offer “full-service” marketing, but Think Agency actually delivers. From branding and web design to digital campaigns, everything feels cohesive because it’s all handled in-house. We appreciated not having to play middleman between a PR firm, a web developer, and a social media team.

Their strategic approach also stood out. Instead of pushing trendy tactics, they took time to understand our business goals first. The result? A campaign that didn’t just look good but drove measurable engagement.

Attention to Detail (Without the Big Agency Ego)

Big agencies sometimes fall into the trap of prioritizing flash over function. Think Agency strikes a great balance—their work is polished and creative, but never at the expense of practicality. For example, their web team didn’t just design a sleek site; they ensured it loaded quickly, worked seamlessly on mobile, and aligned with our SEO strategy.

Their designers also have a knack for translating abstract brand values into visuals that resonate. One small but telling detail: They presented multiple logo variations with clear rationales for each, making feedback sessions productive rather than subjective.

Pros & Cons at a Glance

Strengths:
✔ True full-service marketing (no outsourcing)
✔ Responsive, personalized communication
✔ Strategic, goal-driven campaigns
✔ High-quality, detail-oriented execution

Considerations:
➔ Not the cheapest option (but the value justifies it)
➔ Turnaround times prioritize quality over speed

Final Thoughts

Think Agency is a rare find—a team with big-league talent that still treats clients like partners, not ticket numbers. If you’re tired of fragmented marketing efforts or impersonal agency experiences, they’re worth a serious look. Their integrated approach saves time, their in-house model ensures consistency, and their collaborative style makes the process feel refreshingly human.

Would we work with them again? Absolutely. In a world where marketing agencies often overpromise and underdeliver, Think Agency does the opposite—and that’s a win for any business.