The Berndt Group (TBG) Review: A Deep Dive into Their Digital Transformation Expertise

The Berndt Group (TBG) is an award-winning digital agency specializing in user experience (UX), Sitecore development, personalization, and multi-channel digital strategy. With nearly 30 years of experience, TBG has established itself as a leader in healthcare, financial services, and B2B digital transformations. Their clients include major organizations like Johns Hopkins Medicine, Penn Medicine, and Citadel Credit Union, showcasing their ability to deliver high-impact digital solutions.

Pros & Cons of Working with The Berndt Group

✅ Strengths: Outstanding Results & Strategic Expertise

1. Dramatic Improvements in Web Performance

Clients report significant boosts in key metrics after working with TBG:

• 400% increase in web traffic
• 200% increase in returning visitors
• Doubled session duration and pages per visit
  One client noted:

"They took us from a very unhealthy web presence to a very healthy one. We went straight to the top of search rankings after launch."

2. Strong Project Management & Communication

TBG’s meticulous project managers ensure smooth workflows:

• Daily communication via email and calls
• Detailed timelines and documentation
• Proactive problem-solving for third-party integrations (AMS, CRM, etc.)

"Our project manager is always willing to jump on a call, clarify decisions, and explain their reasoning."

3. Client-Centric Approach

Unlike transactional agencies, TBG prioritizes client success over profits:

• Honest recommendations (even if it means suggesting a cheaper vendor)
• Deep business understanding before proposing solutions

"They don’t see this as just a money transaction—they genuinely care about our success."

4. Seamless Launches & Zero Downtime

Clients highlight flawless deployments:

• On-time, on-budget delivery
• No technical glitches post-launch

"When we switched to the new site, not a single person noticed—it just worked."

❌ Areas for Improvement

1. Technical Jargon Can Be Overwhelming

Some clients felt TBG could simplify explanations:

"They could improve by breaking down complex requirements into layman’s terms."

2. Rigid Methodology (Waterfall Approach)

While their structured process ensures reliability, some clients found it less flexible:

"I wanted to experiment, but their disciplined approach kept us on track—even if it felt confining at times."

3. Dependency on Client-Side Leadership

One client noted challenges due to internal staffing gaps:

"We lacked a director for months, and TBG had to step in as a de facto leader. I wouldn’t start a project without one again."

Final Verdict: Is The Berndt Group Worth It?

👍 Who Should Hire TBG?

• Large enterprises needing high-performance Sitecore websites
• Healthcare, finance, or B2B companies seeking UX-driven transformations
• Clients who value long-term partnerships over quick fixes

👎 Who Might Look Elsewhere?

• Startups or small businesses (TBG focuses on large-scale projects)
• Teams wanting agile/scrum workflows (their waterfall approach is strict)

⭐ Overall Rating: 4.7/5

Strengths:
✔ Proven track record in SEO, UX, and Sitecore
✔ Exceptional project management
✔ Ethical, client-first mindset

Weaknesses:
✖ Can be overly technical in explanations
✖ Less flexibility for experimental approaches

Final Recommendation

If you need a strategic, results-driven digital partner for a complex transformation, The Berndt Group delivers. Their decades of expertise, client loyalty, and measurable success make them a top-tier choice—just ensure your internal team is ready to collaborate closely.

Ready to transform your digital presence? Visit The Berndt Group’s website to explore their services.