SmartSites Review: America’s #1 Rated Digital Marketing Agency

SmartSites is a leading digital marketing agency that has earned its reputation as America’s #1 rated agency with over 1,000 ⭐⭐⭐⭐⭐ reviews online. Specializing in SEO, PPC, web design, and social media marketing, SmartSites helps businesses of all sizes get more traffic, acquire more customers, and increase sales. As a Google Premier Partner and Facebook Marketing Partner, SmartSites has won dozens of website design awards and has been recognized as one of the fastest-growing companies by Inc5000 for eight consecutive years (2017-2024).

Pros and Cons of SmartSites

Pros

1. Exceptional Project Management

Customers consistently praise SmartSites for their organized and efficient project management. Many reviewers highlight the agency’s ability to deliver projects on time and maintain clear communication throughout the process. One customer noted, “They have great communication, fast response times, and excellent service. Amazing results without the need to babysit. Worry-free!” Another client appreciated the proactive approach, stating, “They’re always available and always on top of the metrics.”

2. Measurable Results

SmartSites delivers tangible results, with many clients reporting significant improvements in traffic, conversions, and ROI. One customer shared, “SmartSites took our ROAS from 2-3x to 7-9x depending on seasonality. They’ve truly transformed our SEM strategy and e-commerce business.” Another client mentioned, “Our traffic increased, our number of new leads has increased significantly.”

3. Responsive and Knowledgeable Team

The agency’s team is frequently described as knowledgeable, professional, and responsive. Clients appreciate the personalized attention and expertise provided by their account managers. A reviewer said, “Anthony and Isaah, who oversee our accounts, are very responsive and receptive to critical feedback. They come prepared with data/insights to back up their game plan.” Another client praised their PPC analyst, stating, “Kolbe has been outstanding managing our PPC campaigns.”

4. Comprehensive Services

SmartSites offers a wide range of services, including SEO, PPC, web design, and social media marketing. This allows businesses to consolidate their digital marketing efforts under one roof. One client shared, “They provide MUCH more as far as services go, specifically content writing, making website changes/blog posts as needed without having to go through our web developer.”

5. Transparency and Communication

Clients value the transparency and regular updates provided by SmartSites. Monthly reports, detailed analytics, and open communication channels ensure that clients are always informed about their campaigns’ progress. A reviewer noted, “They update me throughout the month on what they are working on. They send me drafts of blog posts and other content to review before it goes live.”

Cons

1. High Pricing for Small Businesses

While many clients find SmartSites’ services valuable, some small businesses feel the pricing is on the higher side. One reviewer mentioned, “Being a small business, I think that the pricing was just a bit too high for the capital that I had to invest.”

2. Initial Customization Challenges

A few clients noted that SmartSites initially approached their projects with a standardized strategy rather than tailoring it to their specific needs. One customer shared, “When we started, they approached our project with a canned response. They had specific benchmarks they wanted to do, and they didn’t customize it off the bat.”

3. Occasional Delays in Deliverables

While most clients praise SmartSites for their timeliness, a few mentioned occasional delays in deliverables. One reviewer said, “Sometimes the SmartSites team's resources are strained, causing deliverables to run behind.”

4. Mixed Experiences with SEO

While many clients are satisfied with SmartSites’ SEO services, some felt the results were slower than expected. One client shared, “We had a few bumps in the road during the transition when they took over our existing website. Since then, everything has been smooth sailing.”

Conclusion

SmartSites is a top-tier digital marketing agency that excels in delivering measurable results, maintaining transparent communication, and providing exceptional customer service. Their expertise in SEO, PPC, and web design has helped countless businesses achieve their goals and grow their online presence. While the pricing may be a barrier for some small businesses, the value provided by SmartSites is evident in the success stories shared by their clients.

If you’re looking for a reliable and results-driven digital marketing partner, SmartSites is a strong contender. Their commitment to client satisfaction and proven track record make them a trusted choice for businesses aiming to outsmart the competition.