Patchboard Review: A Digital Agency That Delivers Results

Introduction

Patchboard is a Cincinnati-based digital agency specializing in website development, mobile apps, and marketing services for music festivals, venues, sports teams, and more. Their expertise spans SEO, social media advertising, video ads, and retargeting, making them a one-stop shop for businesses looking to enhance their online presence.

Clients praise Patchboard for their fast turnaround times, clear communication, and measurable results—whether it’s boosting ticket sales, improving website usability, or running high-converting ad campaigns.

Pros & Cons: What Customers Say

1. Project Management & Communication

✅ Highly Responsive & Organized

• "Their communication and responsiveness is unrivaled. You truly feel like they’re part of your team."
• "Whether it was a mid-day email or a late-night text, they were there."
• Uses Google Suite, Zoom, and email for seamless collaboration.

✅ Clear Deadlines & Transparency

• "They created a timeline and met every milestone."
• "If they couldn’t meet a deadline, they communicated proactively."

❌ Minor Learning Curve for Non-Tech Clients

• One client suggested simplifying technical jargon for those less familiar with digital marketing.

2. Website & App Development

✅ User-Friendly & High-Performance Sites

• "Our website is easy to navigate, and ticket sales have increased dramatically."
• "The backend is simple, even for non-tech users."

✅ Mobile App Success

• "We doubled our expected app downloads and used push notifications effectively."

❌ Occasional Setup Issues

• Some clients noted that initial SEO or tracking setups required adjustments for full data collection.

3. Marketing & Advertising Results

✅ Strong ROI on Ad Campaigns

• "Our cost per lead dropped by 2/3, and ROI went from $4 to $7 per dollar spent."
• "Paid ads significantly boosted our event attendance."

✅ Industry-Specific Expertise

• "Few agencies understand ticket sales like Patchboard."
• "They tailored content based on visitor intent, improving conversions."

❌ None Reported

• No major complaints—just requests for more real-time adjustments during campaigns.

4. Customer Support & Flexibility

✅ Patient & Consultative Approach

• "They answered all my beginner questions without hesitation."
• "They brainstormed solutions like true partners."

✅ Quick Turnarounds

• "Other developers quoted weeks and double the cost—Patchboard delivered fast."

❌ None Noted

• Clients unanimously praised their support.

Final Verdict: Is Patchboard Worth It?

Strengths:
✔ Exceptional communication & project management
✔ Tangible results (higher ticket sales, lower ad costs, better SEO)
✔ User-friendly designs for websites and apps
✔ Industry expertise in events, sports, and entertainment

Areas for Improvement:

• Slightly more guidance for non-tech clients
• Real-time adjustments during audits or campaigns

Conclusion: A Top-Tier Digital Partner

Patchboard isn’t just another agency—they act as an extension of your team, delivering fast, effective, and transparent solutions. Whether you need a new website, app, or ad strategy, their track record proves they deliver real business growth.

Rating: ⭐⭐⭐⭐⭐ (5/5)
"I wouldn’t want to work with anyone else." — Happy Client