NEWMEDIA.COM Review: Scaling Brands with Expertise and Precision

NEWMEDIA.COM is a top-tier digital agency with a 25-year track record of helping brands achieve exponential growth. Specializing in digital marketing, web design, and development, they’ve worked with startups, Fortune 100 companies, and nonprofits alike. With accolades like being named a Clutch Global Leader and an Inc. 5000 Fastest-Growing Agency, NEWMEDIA.COM has built a reputation for delivering results. Their motto, "We Scale Brands®," is more than a tagline—it’s a promise backed by over $3.5 billion in client revenue growth since 2005.

Pros and Cons of Working with NEWMEDIA.COM

1. Quality of Work: Exceptional Design and Development

Customers consistently praise NEWMEDIA.COM for their high-quality website designs and development. One client noted, "The amount of cold-calling contacts we’ve received because of the websites and increased SEO is exponential. We never got cold contacted before, and now we have 2–3 clients approach us weekly for projects based solely on finding our website."

Another client highlighted the agency’s ability to create a "functioning, kid-friendly, interactive website that can grow over time," showcasing their versatility across industries.

Pros:

• Stunning, user-friendly designs that drive traffic and conversions.
• Expertise in SEO, leading to significant increases in organic traffic and revenue.
• Ability to handle complex projects, including eCommerce and 3D virtual tours.

Cons:

• Some clients noted minor hiccups in design consistency, particularly with digital ads.

2. Project Management: Organized and Transparent

NEWMEDIA.COM uses tools like Basecamp and Zoom to ensure smooth communication and project tracking. A client shared, "They’ve been great. We’re a very difficult client, and that’s putting it lightly. Beyond the extensive amount of time and our need to meticulously customize, NEWMEDIA has always catered to us."

However, one client mentioned a "small misunderstanding and miscommunication which resulted in us needing to purchase additional hours to finish the project."

Pros:

• Clear communication and timely updates.
• Strong use of project management tools like Basecamp.
• Ability to handle demanding clients with patience and professionalism.

Cons:

• Occasional miscommunication regarding project scope and hours.

3. Customer Service: Accessible and Responsive

Clients frequently highlight the agency’s accessibility and responsiveness. One reviewer said, "They have an impressive culture of contact and accessibility. Because they’re a small company, we don’t have to deal with a whole long line of contacts in order to reach the people we need."

Another client praised their team’s dedication: "Chad has always been incredibly responsive and helpful whenever an issue or question arises. He’s there to address it immediately to the complete satisfaction of our team."

Pros:

• Direct access to leadership and team members.
• Quick response times and proactive problem-solving.
• Friendly and approachable staff.

Cons:

• Some clients wished for more transparency regarding work hours and progress updates.

4. Expertise: Deep Knowledge and Creative Solutions

NEWMEDIA.COM’s expertise in digital marketing and web development is a standout feature. A client shared, "Their ability to think outside the box and create beautiful experiences for our customers is incredible." Another noted, "They know eCommerce and they know how to create an efficient and effective user experience."

Pros:

• Innovative solutions tailored to client needs.
• Strong understanding of analytics and SEO.
• Experience across diverse industries.

Cons:

• None reported in this category.

5. Results: Tangible Business Growth

The agency’s impact on client revenue and brand visibility is undeniable. One client reported, "Our website sessions have doubled within a few months of launching the new website. For SEO, our leads from organic traffic have increased by 91%, and our annual revenue has risen by 43%."

Another client shared, "In our first year, we had $15,000 in sales. This year has also been fantastic. The website allowed me to optimize our SEO and market our products, which was difficult to do with our old site."

Pros:

• Significant increases in website traffic, leads, and revenue.
• Positive feedback from customers and stakeholders.
• Ability to deliver measurable results.

Cons:

• None reported in this category.

Conclusion: Is NEWMEDIA.COM Worth It?

NEWMEDIA.COM is a powerhouse digital agency with a proven ability to scale brands and deliver exceptional results. Their strengths lie in their high-quality designs, expert project management, and unparalleled customer service. While there are minor areas for improvement, such as occasional communication hiccups and design consistency, these are far outweighed by their ability to drive tangible business growth.

Final Verdict:
If you’re looking for a digital agency that combines creativity, expertise, and a client-first approach, NEWMEDIA.COM is an excellent choice. Their track record speaks for itself, and their commitment to scaling brands is unmatched.