New Norml Media Review: Captivating Brand Videos with Mixed Experiences

New Norml Media specializes in creating high-quality video and imagery content tailored to a brand’s identity. Whether it's for social media ads, TV commercials, or email campaigns, their goal is to craft visuals that align with a company’s mission and evoke emotional engagement. Clients praise their creativity, efficiency, and ability to deliver polished content quickly. However, some have reported inconsistencies in communication and project management.

Pros: What Customers Love About New Norml Media

1. Exceptional Video Quality & Creativity

Many clients rave about the cinematic quality of New Norml Media’s work. One reviewer mentioned:

"The rough draft alone was already so spot-on. The videos were delivered really quickly because we didn’t need to make any edits."

Another client highlighted:

"The quality of Luke’s work is amazing. I’ve never had to micromanage—he understands my mission immediately."

2. Fast Turnaround & Efficiency

Speed is a recurring praise point. A satisfied customer shared:

"Luke gave us a faster turnaround than any other vendor. He shot, edited, and delivered within 21 hours."

Another noted:

"I’m always surprised at how quickly I can deliver videos to my clients."

3. Strong Project Intuition & Minimal Direction Needed

Clients appreciate that New Norml Media "gets" their vision without excessive back-and-forth:

"They took our ideas and ran with them. Even when I mentioned something casually, they’d send exactly what I imagined."

4. Professional & Personable Team

The team’s ability to make interviewees comfortable is a standout feature:

"Luke is good at disarming people in front of the camera. He gets them to open up naturally."

5. Budget-Friendly Without Sacrificing Quality

Even clients with tight budgets were impressed:

"New Norml executes beautifully within budget constraints. The final product always looks smooth and professional."

Cons: Where New Norml Media Falls Short

1. Inconsistent Communication & Ghosting Issues

A major complaint involves unmet promises and poor follow-through:

"Luke agreed to a partial refund but never sent it. He stopped replying to emails and Slack messages, which was incredibly unprofessional."

2. Lack of Meeting Notes & Repetitive Discussions

Some clients felt frustrated by having to restart conversations:

"Each meeting felt like starting from scratch because he didn’t take notes. We wasted weeks rehashing old discussions."

3. Hit-or-Miss Project Management

While some clients praised efficiency, others had disorganized experiences:

"We spent weeks on a script, only to end up doing most of it ourselves. It didn’t make sense to continue."

Final Verdict: Is New Norml Media Worth It?

Who Should Hire Them?

✔ Brands needing high-quality, fast-turnaround videos
✔ Businesses that trust creative freedom
✔ Clients with clear messaging (less need for hand-holding)

Who Should Be Cautious?

❌ Startups with tight budgets (risk of unexpected costs/refund issues)
❌ Clients who need meticulous documentation & structured workflows

Conclusion

New Norml Media excels in delivering visually stunning, emotionally engaging content quickly, making them a great fit for brands that value creativity and efficiency. However, communication inconsistencies and occasional unprofessional behavior may deter clients who need reliability.

Final Rating: ★★★★☆ (4/5) – Great for visuals, but vet communication expectations upfront.