Mattered: A Comprehensive Review of Their Digital Marketing Services

Mattered is an award-winning digital agency that specializes in email and SMS marketing, branding and design, paid media, and web development. Known for their "people-first" approach, Mattered has built a reputation for delivering exceptional results by putting clients and their customers at the center of everything they do. With a team of remote marketers, designers, developers, and brand strategists spread across the globe, Mattered offers round-the-clock support and a commitment to exceeding client expectations.

Pros and Cons of Mattered’s Services

1. Quality of Work

Mattered consistently delivers high-quality work across all their services. Clients have praised the agency for its ability to produce visually stunning and highly functional designs. One client noted, "The design they delivered was both visually stunning and highly functional, exceeding our expectations." Another highlighted the agency's expertise in email and SMS marketing, stating, "We really saw the ROAS return with their email team!"

However, some clients mentioned occasional delays in initial response times, which could be improved to enhance the overall experience.

2. Usability and Features

Mattered’s ability to integrate and optimize multiple marketing channels—paid social, email, and SMS—has been a standout feature. Clients have reported significant improvements in key performance indicators (KPIs) such as open rates, click-through rates, and conversion rates. "We observed a 35% increase in our social media reach and a 28% improvement in engagement rates," shared one client.

The agency’s use of advanced segmentation and data-driven strategies has also been highly effective. "Their reliance on data to inform decisions ensured that all campaigns were based on solid insights," said another client.

3. Durability and Long-Term Impact

Mattered’s strategies are designed for long-term success. Clients have reported sustained improvements in revenue, customer retention, and ROI. "Overall revenue from paid social, email, and SMS channels grew by 30%, and customer retention rates improved by 20%," noted one client. Another client highlighted the durability of Mattered’s work, stating, "We still leverage everything they built for us in our business on a daily basis."

4. Project Management and Communication

Mattered’s project management has been described as exemplary. Clients appreciate the agency’s structured yet flexible approach, which ensures timely delivery and responsiveness to changing needs. "They consistently met all project deadlines and were highly responsive to our needs," shared one client. Another praised their communication, saying, "They maintained open lines of communication, making it easy for us to reach them with any questions or concerns."

However, some clients noted that communication could occasionally stall, particularly when everything flowed through a single point of contact. Mattered is aware of this issue and is working on solutions to improve communication flow.

5. Customer Service and Collaboration

Mattered’s customer service has been a highlight for many clients. The agency’s personalized attention and dedication to client success have set them apart. "They treated our business as if it were their own, providing personalized attention and tailoring their strategies to our unique needs," said one client. Another appreciated their proactive problem-solving, stating, "They excelled at anticipating our needs and potential challenges before they became issues."

Conclusion: Final Verdict on Mattered

Mattered is a highly competent and reliable digital agency that excels in delivering measurable results across email and SMS marketing, branding, paid media, and web development. Their data-driven approach, innovative strategies, and exceptional customer service make them a valuable partner for businesses looking to enhance their digital presence.

Strengths:

• High-quality design and execution
• Effective multi-channel marketing strategies
• Exemplary project management and communication
• Personalized and proactive customer service
• Long-term impact on revenue and customer retention

Weaknesses:

• Occasional delays in initial response times
• Communication flow can stall when reliant on a single point of contact

Overall, Mattered’s strengths far outweigh their weaknesses, making them a top choice for businesses seeking a comprehensive and results-driven digital marketing partner. If you’re looking for an agency that combines expertise, innovation, and a genuine commitment to your success, Mattered is an excellent choice.