GoingClear: A Comprehensive Review of Their Web Design and Development Services

Founded in 2001, GoingClear is a Boston-based custom web design, web development, and digital marketing agency. Known for their in-house team and personalized approach, they specialize in creating thoughtful, conversion-focused websites. Their core offerings include Website Design & Development, Custom Web Dev, eCommerce Solutions, Digital Marketing, Branding & Creative Services, and Interactive Analytics & Reporting. With a reputation for delivering high-quality, user-friendly websites, GoingClear has become a go-to agency for businesses looking to enhance their online presence.

Pros and Cons of Working with GoingClear

1. Quality of Work

Pros:

• Exceptional Design and Functionality: Customers consistently praise GoingClear for their ability to create visually appealing and highly functional websites. One client noted, "The design of the website turned out great. It looks modern, and the ease of access is incredible." Another mentioned, "They delivered my vision for what a good web company should be—good design, good project management, and good follow-up."
• Customization: GoingClear excels at tailoring websites to meet specific business needs. A client shared, "I didn’t just get a good website; I got a sales tool that’s perfect for my business and brand."
• SEO and User Engagement: Many clients reported significant improvements in SEO and user engagement metrics. One client said, "Our bounce rate is down, and time on page has almost doubled. We’re also seeing a lot more organic traffic."

Cons:

• Minor Delays: Some clients mentioned slight delays in project timelines due to additional feedback rounds. One client suggested, "It could be helpful to have been told whether we are 'on track' or 'at risk' on a weekly basis."

2. Usability and Navigation

Pros:

• User-Friendly Design: Clients appreciate the intuitive navigation and interactive features of GoingClear’s websites. A client highlighted, "The ease of navigation of this new site is incredible. Users can bounce between pages easily, which wasn’t possible on our old website."
• Mobile Optimization: GoingClear ensures websites are optimized for all devices, which is crucial for modern businesses.

Cons:

• Learning Curve for Non-Tech Clients: Some clients found it challenging to understand technical jargon during discussions. One client mentioned, "Sometimes I wouldn’t exactly know what they were talking about, but they were patient and explained things again."

3. Project Management

Pros:

• Organized and Transparent: GoingClear uses Basecamp for project management, which clients found highly effective. One client said, "They provided checklists at each stage of the project, allowing me to give relevant feedback and track progress."
• Responsive Communication: Clients praised the team’s quick response times. A client shared, "They responded to all of my inquiries with a quick turnaround, often within hours."
• Flexibility and Patience: GoingClear is known for accommodating changes and being patient with clients. One client noted, "They were patient when we needed patience and pushed for deadlines when we needed them to."

Cons:

• Timeline Management: While most clients were satisfied, a few mentioned that clearer communication about project timelines could improve the experience.

4. Customer Service

Pros:

• Personalized Attention: Clients felt valued and appreciated the personalized approach. One client said, "They always made it feel like we were the only client they were working with."
• Professionalism and Dedication: The team’s professionalism and dedication stood out. A client shared, "They were always professional and could not only build an incredible website but also develop strategies to expand beyond my initial vision."

Cons:

• None Reported: Most clients had no complaints about GoingClear’s customer service, describing it as exceptional.

5. Results and ROI

Pros:

• Measurable Success: Clients reported significant improvements in website performance, including increased traffic, engagement, and conversions. One client said, "We’ve already begun to see great results, and I anticipate doubling monthly revenue in the coming months."
• Long-Term Partnerships: Many clients expanded their scope of work with GoingClear after the initial project, citing trust and satisfaction. A client shared, "I hire them for everything now."

Cons:

• None Reported: Clients were overwhelmingly satisfied with the results and ROI.

Conclusion: Is GoingClear Worth It?

GoingClear has established itself as a top-tier web design and development agency, offering a blend of creativity, technical expertise, and exceptional customer service. Their ability to deliver customized, user-friendly websites that drive measurable results sets them apart from competitors. While there were minor concerns about project timeline communication, these were overshadowed by the overall positive experience and outstanding outcomes.

Final Verdict:

If you’re looking for a reliable, professional, and results-driven web design and development agency, GoingClear is an excellent choice. Their commitment to understanding client needs, combined with their technical prowess and responsive communication, makes them a standout partner for businesses of all sizes.