General Informatics Review: A Tech Partner That Actually Gets It

Picture this: You're running a business, and your IT setup feels like a tangled mess of outdated systems, random software, and that one server that makes ominous noises at 3 PM every Tuesday. You know you need help, but finding a tech partner who actually understands your needs—without drowning you in jargon or unnecessary upgrades—feels impossible.

Enter General Informatics (GI).

Founded in 2001 at LSU’s Business & Technology Center, GI has spent over two decades helping businesses leverage technology the right way. They’re not just another IT shop—they’re a team of tech enthusiasts who genuinely care about making their clients more successful. And in 2016, they doubled down on that mission by acquiring Teknarus, bringing even more top-tier Louisiana tech talent under one roof.

But does their approach actually work in the real world? After seeing them in action, here’s what stood out.

1. Expertise That Feels Human (Not Robotic)

The best thing about GI? They don’t talk at you like you’re a troubleshooting ticket. Their team listens first, then tailors solutions that fit—whether you’re a small business or a larger enterprise.

• Deep Industry Knowledge: Their roots in Louisiana’s tech scene mean they understand regional business challenges.
• No Overwhelming Tech Jargon: They explain things clearly, so you actually understand what’s being implemented.
• Proactive, Not Reactive: Instead of just fixing problems, they anticipate them.

If there’s one critique? Occasionally, their enthusiasm for innovation might push solutions that feel a little ahead of what some businesses are ready for. But honestly, that’s better than the alternative—being stuck with outdated tech.

2. Seamless Integrations & Future-Proofing

One of GI’s biggest strengths is their ability to merge tech stacks smoothly. After their acquisition of Teknarus, they’ve had even more expertise in integrating systems without the usual headaches.

• Legacy System Upgrades: They modernize without forcing a complete overhaul.
• Cloud & Security Focus: They don’t just set things up—they make sure they’re secure and scalable.
• Custom Solutions: No cookie-cutter fixes here.

The only minor hiccup? If you’re a very small business with minimal IT needs, some of their enterprise-level solutions might feel like overkill. But for most growing companies, that scalability is a huge plus.

3. A Team That Actually Cares About Your Success

This isn’t just a vendor-client relationship. GI treats your tech like it’s their own, which makes all the difference.

• Responsive Support: No endless hold times or automated replies.
• Long-Term Partnership Mindset: They don’t just fix today’s problem—they help plan for tomorrow.
• Local, But Not Limited: Being Louisiana-based gives them a personal touch, but their expertise is broad enough for any industry.

If I had to nitpick? Their rapid growth could mean occasional scheduling delays during peak times—but in my experience, they communicate well and still deliver.

Pros & Cons at a Glance

✅ Pros:

• Real, human tech support (no robotic script-readers)
• Smooth system integrations (especially post-Teknarus merger)
• Proactive, not just reactive (they prevent fires, not just put them out)
• Scalable solutions (great for growing businesses)

⚠️ Minor Cons:

• Some solutions might be too cutting-edge for ultra-conservative adopters.
• Enterprise-level focus may feel excessive for very small businesses.
• Occasional high-demand scheduling delays (but solid communication).

Final Verdict: A Tech Partner Worth Trusting

General Informatics isn’t just another IT service provider—they’re the kind of team that makes you wonder why you ever settled for less. Their blend of deep expertise, genuine care, and forward-thinking solutions makes them a standout choice, especially for businesses that want tech to work for them, not against them.

If you’re in Louisiana (or beyond) and need IT that actually aligns with your goals? These are the people to call.