Extractable Review: A Deep Dive into Their Digital Strategy & Experience Design Services

Introduction

Extractable is a boutique digital strategy and experience design firm that specializes in crafting user-centered, results-driven digital experiences for industries like financial services, B2B technology, and healthcare. Founded in 1999 and based in San Francisco, the company takes a research-led approach to design, ensuring that every project aligns with business goals and user needs.

Their expertise spans:

• Secure online banking & retirement portals
• Mobile sales applications
• Data-driven digital marketing & commerce optimization
• Award-winning UX/UI design

With a strong focus on collaboration and strategic insights, Extractable has built a reputation for delivering high-impact digital solutions.

Pros & Cons of Working with Extractable

1. Project Management & Timeliness

Strengths

• Consistent on-time delivery – Clients praise Extractable for their diligent timeline adherence and structured project management.
  • "They’ve been extremely diligent on their timeline process and partnering with us to meet deliverables on time."
• Transparent communication – They use Jira and other PM tools, ensuring smooth coordination with client PMOs.
  • "The project manager submits reports, tracks progress, and follows our internal best practices."

Areas for Improvement

• High turnover in project management roles – Some clients noted attrition in PM positions, leading to occasional disruptions.
  • "The project manager is one area where they need to improve—having someone who stays longer would help continuity."

2. Strategic Insight & Problem-Solving

Strengths

• Deep industry expertise – Extractable excels at connecting business needs with digital solutions.
  • "They get it right off the bat—they truly listen and align with client needs."
• Innovative analytics & reporting – Their quarterly reports introduce fresh insights, pushing clients to think differently.
  • "They bring new and innovative ways to approach analytics, both for business and internal teams."

Areas for Improvement

• Need for deeper rationale in presentations – Some clients wanted more detailed justifications for strategic decisions.
  • "We’ve asked them to go deeper in explaining recommendations to satisfy leadership."

3. Team & Culture Fit

Strengths

• Exceptional talent – Clients highlight Mark, their Chief Analytics Officer, as a standout leader.
  • "He brings unmatched skills—he understands analytics must serve the business, not just exist in a vacuum."
• True partnership approach – Unlike typical vendors, Extractable prioritizes client success over billing.
  • "They’re not always looking to charge us—they act as real partners."

Areas for Improvement

• Cultural alignment takes time – Some clients recommend starting with pilot projects before full engagement.
  • "Culture fit matters more than skills—test them with a small project first."

Final Verdict: Is Extractable Worth It?

Strengths

✔ Strong project management (when PM continuity is stable)
✔ Strategic, business-minded insights
✔ Highly skilled team with deep industry expertise
✔ True partnership mentality (not just a vendor)

Weaknesses

❌ Project management turnover can disrupt workflow
❌ May need to adapt presentation depth for executive buy-in

Who Should Hire Extractable?

• Companies in financial services, healthcare, or B2B tech needing secure, high-impact digital experiences.
• Businesses that value long-term partnerships over transactional vendor relationships.
• Organizations looking for data-driven, innovative digital strategies.

Final Recommendation

Extractable shines as a strategic partner for businesses serious about transforming their digital presence. While they could improve PM retention, their expertise, collaborative approach, and business-centric mindset make them a top-tier choice for complex digital projects.

Rating: 4.5/5