Canesta Review: A Full-Service eCommerce Agency That Delivers Results

Canesta (formerly Digitawise) is a full-service eCommerce agency that specializes in creating uniquely designed online stores, advertising campaigns, and editorial content. With a team of overachievers, Canesta is committed to elevating the value of its clients' brands by understanding their individual needs and delivering tailored solutions. Whether it’s website design, SEO optimization, or project management, Canesta has built a reputation for its professionalism, responsiveness, and ability to drive measurable results.

Pros and Cons of Working with Canesta

Quality of Work

Pros:

• Clean and Functional Designs: Customers consistently praise Canesta for creating clean, modern, and user-friendly websites. One client noted, "We wanted a clean, simple, modern website. Canesta was able to deliver this."
• Attention to Detail: Clients appreciate the meticulous approach Canesta takes to ensure every aspect of the project meets their expectations. A reviewer mentioned, "Their attention to detail and focus on achieving my goals have convinced me to use them again."
• SEO Expertise: Canesta’s deep knowledge of SEO has helped clients improve their Google rankings and drive organic traffic. One client shared, "Since implementing the SEO efforts and engaging Digitawise longer term, our website traffic, conversion rate, and sales have increased."

Cons:

• Learning Curve for New Platforms: Some clients found the transition to platforms like WordPress challenging, especially if they were accustomed to simpler platforms like Wix. However, Canesta’s patience and support during this process were highly appreciated.

Usability and Features

Pros:

• User-Friendly Interfaces: Clients love how easy it is to navigate the websites Canesta creates. One reviewer said, "Our site layout is really good and simple to use, which we're really keen on."
• Custom Solutions: Canesta excels at tailoring solutions to meet specific client needs. A client shared, "They're always coming up with solutions for us instead of only listing problems and potential issues."

Cons:

• Limited Video Marketing Services: Some clients expressed a desire for Canesta to offer video marketing services, such as creating captivating commercials. While this isn’t currently part of their offerings, they are open to discussing such needs.

Durability and Long-Term Impact

Pros:

• Sustainable Results: Clients have seen long-term benefits from working with Canesta, including increased traffic, higher conversion rates, and improved brand recognition. One client noted, "Traffic and brand recognition have both increased thanks to the adjustments Digitawise made."
• Ongoing Support: Canesta’s commitment to client success extends beyond the initial project. A reviewer mentioned, "They had one point of contact that communicated and coordinated all of the work. They were and continue to be very responsive to our questions and needs."

Cons:

• Patience Required for SEO Results: While Canesta’s SEO efforts are effective, some clients noted that results take time to materialize. However, this is a common aspect of SEO rather than a specific drawback of Canesta’s services.

Project Management and Communication

Pros:

• Efficient Workflow: Canesta’s project management is highly praised for its efficiency and transparency. One client shared, "Their team is efficient, especially compared to the firm I used before. We use ActiveCollab as our tool to share and collect information."
• Clear Communication: Clients appreciate Canesta’s clear and consistent communication. A reviewer said, "Canesta's communication is always clear, which also speaks to the quality of their work."
• Responsive and Proactive: Canesta’s team is known for being highly responsive and proactive in addressing client needs. One client noted, "They respond day or night if we ever have a question."

Cons:

• Preference for Written Communication: Some clients prefer more written communication (e.g., email) to maintain a paper trail, especially when verbal discussions are frequent.

Customer Support and Collaboration

Pros:

• Exceptional Support: Canesta’s customer support is a standout feature, with clients praising their patience, understanding, and willingness to go above and beyond. A reviewer shared, "Their caring and understanding is far most for me but also diligence, ingenuity, creativeness, and efficiency."
• Collaborative Approach: Clients value Canesta’s collaborative spirit and ability to work seamlessly with their teams. One client said, "Digitawise is an active, collaborative, and transparent partner."

Cons:

• None Reported: Most clients had no complaints about Canesta’s customer support, highlighting their professionalism and dedication.

Conclusion

Canesta has established itself as a reliable and results-driven eCommerce agency. Their ability to deliver clean, functional, and SEO-optimized websites, coupled with their exceptional customer support and efficient project management, makes them a top choice for businesses looking to elevate their online presence.

While there are minor areas for improvement, such as offering video marketing services and ensuring more written communication, these do not detract from the overall quality of their work. Based on customer feedback, Canesta is a highly recommended partner for businesses seeking a full-service eCommerce solution.

Final Verdict: Canesta is a standout eCommerce agency that combines expertise, professionalism, and a client-first approach to deliver exceptional results.