Brand IQ Inc. Review: A Promotional Products Partner That Gets It Right

Picture this: You’re planning a corporate event, launching a new product, or just trying to boost brand visibility, and you need swag that actually impresses—not the flimsy, forgettable freebies that end up in the junk drawer. That’s where Brand IQ Inc. comes in. Founded in 2002 by Carolyn Moore, a veteran of the promotional products industry, this company has spent nearly two decades refining its approach to deliver high-quality merchandise, seamless service, and smart solutions that don’t break the bank.

After working with them for a recent client campaign, I can confidently say they live up to their promise of putting customers first. Here’s why they stand out in a crowded market.

Quality That Speaks for Itself

Brand IQ doesn’t just slap logos on cheap trinkets—they curate a selection of premium promotional products that actually reflect well on your brand. Whether it’s sleek tech accessories, durable apparel, or eco-friendly giveaways, their catalog feels thoughtfully assembled. One standout was a custom-branded power bank we ordered—sturdy, well-designed, and far from the flimsy knockoffs you often see.

That said, if you’re looking for ultra-budget disposable items (think single-use plastic pens), they might not be the cheapest option. But if you want swag that lasts and reinforces your brand’s reputation, their quality is worth the slight premium.

Service That Feels Human (and Fast!)

Carolyn Moore’s emphasis on friendly, fast service isn’t just lip service. From the first inquiry to final delivery, their team was responsive, proactive, and genuinely helpful. No robotic scripts or endless hold times—just real people who understand the urgency of promotional deadlines.

Their online ordering system is intuitive, but what really impressed me was their willingness to jump on a call to troubleshoot last-minute changes. Not every promotional supplier offers that level of hands-on support.

Smart Tech, Smarter Savings

Brand IQ leverages cutting-edge technology to streamline ordering and reduce costs—something that’s especially valuable for bulk purchases. Their digital proofing system made approvals a breeze, and their real-time inventory updates prevented any "Oops, that’s out of stock" surprises.

While their tech is solid, smaller businesses might find some of their bulk discounts only kick in at higher order volumes. Still, even for mid-sized orders, their pricing was competitive compared to other premium suppliers.

Final Thoughts: A Partner, Not Just a Vendor

At the end of the day, Brand IQ Inc. feels like a company that genuinely cares about delivering value beyond the transaction. Their commitment to quality, customer service, and efficiency makes them a reliable choice for businesses that want promotional products that actually work—not just filler for goodie bags.

The Good:
✔ Premium product selection that elevates your brand
✔ Exceptionally responsive and personable service
✔ Tech-driven efficiency that saves time and money

The Not-as-Good:
✘ Budget shoppers might find cheaper (but lower-quality) options elsewhere
✘ Biggest bulk discounts reserved for large orders

If you’re tired of promotional partners who treat you like an order number, Brand IQ is a refreshing change. They’re the kind of supplier you’ll want to keep on speed dial for your next campaign.