Big Leap Review: A Trustworthy Digital Marketing Agency?

Introduction

Big Leap is a full-service digital marketing agency founded in 2008, specializing in SEO, content marketing, social media marketing, and marketing automation. With a 95% client retention rate and recognition from Inc. 5000, AMA, and SAMY, they promise organic, sustainable growth for brands.

But does Big Leap deliver on its promises? Let’s dive into real customer reviews to uncover the pros, cons, and overall effectiveness of their services.

Pros of Big Leap

1. Strong SEO & Organic Growth

Many clients report significant improvements in rankings, traffic, and conversions:

• "478.5% increase in organic sessions"
• "423.2% increase in engaged sessions"
• "First-page rankings for competitive keywords"

One client noted:

"Big Leap helped us 10x our blog traffic and dominate our niche. Their long-term SEO strategy works."

2. Excellent Project Management & Communication

Clients praise their organization, responsiveness, and transparency:

• "Weekly calls, detailed reports, and clear action items."
• "Carolyn’s responsiveness is off the charts!"
• "They feel like an extension of our team."

3. High-Quality Content & Strategic Approach

Unlike agencies that rely on "spray-and-pray" content, Big Leap focuses on data-driven strategies:

• "Their content outperformed our in-house team’s work."
• "They helped us rank for non-branded, high-intent keywords."

4. Flexibility & Adaptability

Clients appreciate their ability to adjust strategies on the fly:

• "When Google updates hit, we didn’t see major drops—Big Leap’s methods are sustainable."
• "They pivoted quickly during COVID-19 to keep our campaigns effective."

Cons of Big Leap

1. Slow Results for Some Clients

SEO takes time, but some clients felt progress was too slow:

• "After 6 months, we saw no improvement in conversions—just higher ad costs."
• "They promised quick wins but underdelivered."

2. Inconsistent Account Management

A few clients reported frequent changes in account managers:

• "We had 3 different managers—each transition slowed progress."
• "Some reps seemed disconnected from our business model."

3. High Cost Without Guaranteed ROI

While many see strong ROI, others felt the pricing didn’t match results:

• "Our cost per acquisition increased 10x—we switched agencies."
• "Big Leap isn’t the cheapest, and results vary."

4. Missed Deliverables in Some Cases

A few clients experienced errors in execution:

• "They sent us a landing page for the wrong industry—how does that happen?"
• "Missed deadlines and vague reporting at times."

Final Verdict: Is Big Leap Worth It?

Who Should Hire Big Leap?

✅ Businesses wanting long-term, sustainable SEO growth
✅ **Companies needing structured, data-driven marketing
✅ **Brands that value transparency and strong communication

Who Should Look Elsewhere?

❌ **Businesses needing quick, short-term PPC wins
❌ Startups with tight budgets (Big Leap is a premium agency)
❌ **Clients who prefer hands-off, automated reporting

The Bottom Line

Big Leap excels in SEO, content strategy, and client relationships, but results vary. If you’re patient and invest in long-term growth, they’re a strong choice. However, if you need immediate results or have budget constraints, consider alternatives.

Rating: ★★★★☆ (4/5)

Best for: Established businesses, franchises, and brands prioritizing organic growth.