ATTN Agency Review: A Deep Dive into Their Performance Marketing Services

Introduction

ATTN Agency is a full-funnel performance and growth marketing agency specializing in media buying, data-driven analysis, and creative services for digitally native brands. They work across major advertising platforms like Facebook, Instagram, TikTok, Google, YouTube, email, and SMS marketing. Their approach is customized to each client’s goals, ensuring optimized customer journeys and maximized lifetime value.

With certifications from Google, Facebook, TikTok, Bing, Klaviyo, and Attentive, ATTN Agency positions itself as a premium partner for brands looking to scale efficiently. But does their performance match their promises? Let’s dive into real customer experiences.

Pros: What Customers Love About ATTN Agency

1. Strong Performance & Measurable Results

Many clients report significant improvements in key metrics:

• Increased ROAS (from 0.9 to 2.4 in one case).
• Lower CPMs (reduced from $13 to $5–$6).
• 50%+ reduction in CAC (customer acquisition cost) within 45 days.
• Doubled sales for some brands through strategic media buying.

"They’ve reduced our CAC by more than 50% in 45 days. They ran several value prop tests to determine the best-performing messaging and creativity."

2. Excellent Project Management & Communication

ATTN Agency is praised for:

• Fast response times (often within an hour).
• Organized workflows (Slack, Asana, and structured weekly meetings).
• Proactive problem-solving—clients appreciate their ability to adapt quickly.

"They’re deadline-oriented, efficient, and responsive. We have weekly meetings, and between them, we use Slack and email to communicate."

3. High-Level Expertise & Creativity

Clients highlight:

• Deep platform knowledge (certified in Google, Facebook, TikTok, etc.).
• Innovative campaign strategies (segmentation, A/B testing, and full-funnel optimization).
• Strong creative direction (better email designs, ad creatives, and landing page optimizations).

"Their ability to perform under tight deadlines, support us in all our efforts, and maintain accountability is rare in the digital marketing space."

4. Client-Centric Approach

ATTN Agency stands out for:

• Personalized service (treated like an extension of the client’s team).
• Transparency in reporting (clear insights into performance).
• Willingness to go above and beyond (one client mentioned a co-founder staying up all night to troubleshoot a Kickstarter launch).

"They really care about their customers—including values, aesthetic, and growth goals."

Cons: Areas Where ATTN Agency Could Improve

1. Pricing & Transparency Issues

Some clients reported:

• Unexpected price increases after initial quotes.
• High fees for basic services (one client was charged $150 per email read).
• Budget pressure (some felt pushed to spend more than necessary).

"They hit us with a bill higher than expressed and charged us $150 per email to read them. I have never experienced this with any marketing agency."

2. Inconsistent Creative Quality

While many love their creatives, some clients noted:

• Misalignment with brand standards.
• Pushback on requested changes (felt like upselling rather than adapting).
• Generic templates in some cases.

"The creatives made for us were not close to our standards. When we presented changes, they argued why certain changes shouldn’t be made."

3. Reporting Discrepancies

A few clients experienced:

• Mismatched data between agency reports and actual sales.
• Overpromising results without clear attribution.

"Social reporting showed almost double what our actual books reflected. They audited but couldn’t find the issue—yet still suggested increasing our budget."

4. Time Zone & Workflow Challenges

For some international clients:

• Deliverables arriving after business hours due to time differences.
• Occasional delays in execution (though most clients found them responsive).

"Their project management is excellent, but time differences can mean late-night updates."

Final Verdict: Is ATTN Agency Worth It?

Who Should Work With ATTN Agency?

✅ Scaling DTC brands needing full-funnel marketing.
✅ Companies with budgets of $50K+/month (they emphasize high ad spend for best results).
✅ Brands valuing hands-on, data-driven agencies.

Who Might Want to Look Elsewhere?

❌ Small businesses with tight budgets (some pricing practices may not be cost-effective).
❌ Brands needing ultra-specific creative control (some clients felt their vision wasn’t fully adopted).

The Bottom Line

ATTN Agency delivers strong performance for brands willing to invest in aggressive growth. Their expertise in paid media, email/SMS, and creative strategy makes them a top choice for mid-to-large eCommerce businesses. However, transparency in pricing and reporting could be improved.

"They’ve been the best marketing team we’ve ever worked with—skilled, passionate, and genuinely friendly."

If you’re looking for a high-performance agency with a track record of scaling brands, ATTN Agency is worth a serious conversation—just clarify pricing and expectations upfront.