38 Digital Market Review: A Local Digital Marketing Powerhouse

Running a small business in today’s digital landscape can feel like shouting into the void—especially when you’re competing with big brands that have massive marketing budgets. That’s where 38 Digital Market comes in. Based in Chagrin Falls, OH, this digital marketing agency promises to level the playing field with tailored solutions, from SEO to social media management. But do they deliver? After working with them for several months, here’s my take.

Quality & Expertise: A Well-Rounded Approach

One of the first things that stood out about 38 Digital Market was their versatility. Unlike some agencies that specialize in just one area (like PPC or SEO), they offer a full suite of services—social media, email marketing, branding, local listings, and more. This was a game-changer for my business because it meant I didn’t have to juggle multiple vendors.

Their team clearly knows their stuff. My website’s organic traffic improved noticeably after their SEO optimizations, and their social media campaigns were strategic, not just reactive. They didn’t just post random content—they aligned it with my brand voice and business goals.

If I had to nitpick, I’d say their initial onboarding could be a bit more structured. There was a slight learning curve in understanding their reporting metrics, but once I got the hang of it, everything flowed smoothly.

Usability & Client Experience: Smooth, But Not Perfect

Working with 38 Digital Market was mostly seamless. Their communication was responsive, and they took the time to understand my business before jumping into execution. Unlike some agencies that push cookie-cutter strategies, they tailored their approach based on my industry and target audience.

Their dashboard for tracking campaign performance was straightforward, though I did wish for a few more customizable reporting features. Small business owners like me love data, but we also need it presented in a digestible way. A few tweaks here could make their service even more user-friendly.

Value for Money: Worth the Investment

Pricing with digital marketing agencies can be a gamble—some overcharge for minimal results, while others are affordable but ineffective. 38 Digital Market strikes a solid middle ground. They’re not the cheapest option, but their work delivers measurable ROI.

For example, their PPC campaigns were optimized well enough that my cost-per-lead dropped significantly within a few months. And because they handle multiple aspects of digital marketing, I saved money by not needing separate specialists for SEO, ads, and social media.

That said, if you’re a very small business or a solopreneur on a shoestring budget, you might find some of their packages a stretch. But if you’re serious about growth, their services justify the cost.

Pros & Cons at a Glance

Pros:

✔ Full-service digital marketing (no need to hire multiple agencies)
✔ Strategic, data-driven campaigns (not just throwing content at the wall)
✔ Personalized approach (they take time to understand your business)
✔ Strong local SEO expertise (great for brick-and-mortar businesses)

Cons:

✘ Onboarding could be smoother (takes a bit to get fully aligned)
✘ Reporting could be more customizable (good, but not perfect)
✘ Pricing may be steep for very small businesses (though ROI helps justify it)

Final Thoughts: A Reliable Growth Partner

At the end of the day, 38 Digital Market delivers on its promise—helping businesses grow through smart, integrated digital marketing. They’re not just another agency churning out generic campaigns; they take a strategic, client-first approach.

If you’re a small or mid-sized business looking for a local, results-driven marketing partner, they’re definitely worth considering. Just be prepared for a slight learning curve in the beginning—once you’re past that, the results speak for themselves.